Customer Success Manager

We are looking for a proactive Customer Success Manager to join Payly and build strong relationships with our clients. In this role, you will be responsible for onboarding customers, understanding their needs, and ensuring they achieve success using our platform.

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You will act as the main point of contact for clients, helping resolve issues, providing guidance, and identifying opportunities to improve their experience. This role is ideal for someone who enjoys working closely with people and delivering value through excellent support and communication.

• Onboard and guide new customers
• Build and maintain strong client relationships
• Address customer queries and resolve issues promptly
• Provide product training and support
• Gather feedback to improve the product
• Ensure high customer satisfaction and retention

• 2+ years of experience in customer success or support
• Strong communication and interpersonal skills
• Ability to understand customer needs and provide solutions
• Problem-solving and conflict resolution skills
• Familiarity with SaaS platforms is a plus
• Customer-focused mindset

• Competitive salary package
• Flexible working hours
• Opportunity to work with global clients
• Career growth opportunities
• Learning and development programs
• Friendly and supportive team environment